Smart 911

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Boone County Enhances Public Safety With Smart911

Public Safety Officials Encourage Residents to Sign Up For the Free Service That Enhances Emergency Response and Sends Community Alerts and Notifications

BOONE COUNTY, IN., February 4, 2016 – What if there is a fire, a medical emergency, or a child goes missing? When you dial 9-1-1, you’re panicked and even the simplest of details like an address or medical notes can be hard to remember.   The Boone County Sheriff’s Office announced today that there is a free new service in place to provide this information to communications officers as soon as a 9-1-1 call is placed. Smart911 is a national service that allows citizens to create a free Safety Profile for their household that includes any information they want the 9-1-1 communications center  and first responders to have in the event of an emergency. If that citizen needs to dial 9-1-1, from their land line or cell phone, their Safety Profile will immediately display on the call taker’s screen, saving seconds and even minutes in response to the emergency.

“Smart911 will allow both 9-1-1 call takers and emergency responders to have more detailed information about a citizen in need, leading to faster response times and ultimately more lives saved,” said Boone County Sheriff Mike Nielsen. “We pride ourselves in using the most innovative technology in order to continually offer the highest level of safety and security for all residents, and Smart911 will offer exactly that to our Boone County community.”

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want the 9-1-1center and public safety response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the appropriate public safety response teams to the location with the most up to date information. Responders can be aware of many details they would not have known previously, and now fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms. EMS personnel can be advised of allergies or specific medical conditions and police can have the photo of a missing child or missing adult in seconds rather than minutes or hours.

In addition, residents of Boone County can also opt-in to receive emergency notifications from the county which may include weather warnings, traffic alerts or community announcements. This new technology will replace our current notification system NIXLE©. Current NIXLE© subscribers will need to go to and create a safety profile to receive messages. After March 1, 2016, notifications will be dispersed via the Smart911 platform. There is also an opportunity to provide details to emergency management officials to help plan for and respond to disasters or other unfortunate events such as a violent intruder. This information may relate to individuals who need assistance evacuating their home, those that rely on power for medical needs and even pets in the home that may need sheltering. When the citizen enters their address, including zip code, into their Safety Profile they will be notified of all services available to them and can choose the method in which they would like to receive the messages.

“The great benefit of Smart911 is that all of these services can be managed through one web based account and therefore can be customized to each household” said Sheriff Nielsen. “Each citizen has the ability to choose which services they want to opt into and, in their Safety Profile, exactly what information is important for the 9-1-1center and first responders to know.”


“In a time when we rely heavily on technology for day to day activities, it’s a great thing to be able to use it to keep our community safer. When we are approaching the scene of an emergency knowing details, such as how many people and pets live in the home and where the bedrooms are situated, this information can ensure first responders know who we need to help and where they might specifically  be located.”

Smart911 has been adopted in 40 states and over 1,500 municipalities.  It has been credited with positively impacting emergency situations and saving lives across the U.S., including a missing child case in Arkansas, a heart attack victim in Tennessee and a man trapped in a house fire in Michigan.

Boone County Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.

We are hopeful that by March 1, 2016, that all services will be up and running. Please sign up now to keep your family safer by giving first responders the detailed information that they need.


Sheriff Mike Nielsen or Director Tom Garoffolo at