Trash and Utilities

Trash and Recycling Collection

FAQs regarding trash/recycling for residents in the urban service district are posted here.

Rates

2023: $12.35
2024: $12.61
2025: $13.08

Contact Priority

Phone: 855-WASTE-65 (855-927-8365)

Begin New Service

Click here to request a new service. You will receive a follow-up email confirming the request. Please note confirmation emails will only occur Monday - Friday during regular business hours.

Final Service Request

Click here to request the final service. You will receive a follow-up email confirming the request. Please note confirmation emails will only occur Monday - Friday during regular business hours.

Bulk Trash Collection

Priority provides bulk trash collection for $10/item. Residents with bulk items need to contact Priority 48 hours prior to the collection day (otherwise bulk items will be picked up on your service day the following week).

Priority defines a bulk item as a large piece that cannot fit into the cart. Bulk items are commonly mattresses and box springs (can be set out together as one item), chairs and ottomans (can be set out as one item), couches, toilets, empty hot water tanks, etc.

There are some items that require actions from the resident prior to Priority being able to collect or are not acceptable:

Appliances: For appliances containing freon, freon must be removed by a technician and tagged that the freon is removed. For safety reasons, doors need to be removed.
Hard Pieces: Stone, brick pavers, bricks and concrete-like pieces are NOT accepted.
Large Entertainment Centers: Entertainment centers need to be broken down as best as possible and any glass pieces must be taped to avoid shattering or broken down and put into a sealed cardboard box.
Mirrors/Glass Pieces: Mirrors and glass pieces (like storm doors) must be taped and/or broken down to avoid the pieces shattering in the compaction process.
Tires: Tires are NOT accepted.

Click here to schedule bulk trash collection with Priority. You can also contact Priority at 855-WASTE-65 (855-927-8365).

Questions and Concerns

The Town of Zionsville is the liaison for our trash/recycle customers and the Town’s contracted service provider, Priority. For questions, contact Priority at 855-WASTE-65 (855-927-8365). You can find information on Priority's website.

Wastewater

The Town of Zionsville maintains a flat sewer rate of $44.50 per month per residence.

Payment Options

Pay Online

The online bill pay allows you to pay with a credit card without coming to Town Hall. There is a $1.25 charge. Online bill pay also allows you to view your bill, see current balance and see past payments. Click here to be directed to the online bill pay webpage.

Automatic Payment Plan

Through the Automatic Payment Plan, you can automatically pay your sewer and trash bill each month via your checking account. Complete the Automatic Payment Plan form and include a voided check. Return the form in-person or by mail to the Municipal Action Center (1100 West Oak Street) on Monday - Friday, 8 a.m. - 4 p.m.

In-Person

Payments are accepted Monday - Friday, 8 a.m. - 4 p.m. at the Municipal Action Center at Zionsville Town Hall (1100 West Oak Street). We accept cash, check or credit card. There is also a green drop box in the parking lot for payments after hours or on weekends. The drop box is checked daily Monday - Friday.

By Phone

The pay-by-phone allows you to pay with credit card over the phone. There is a $1.25 charge. It also allows you to hear balances, payment amounts and due dates. Call 833-303-3764 to make your payment by phone.

Citizen's Water

Emergency or Leak: 317-924-3311

Customer Service: 317-924-3311

Toll Free: 800-427-4217