Show All Answers

1. How do I find out what day my trash/recycling is?

The Town's new trash/recycling provider is Priority. The new collection schedule for residents in the urban service district began on April 10, 2023. Your trash/recycling service day may have changed. If you have not yet received the mailer from Priority, you can view the digital mailer here. 

2. What if I am located in the rural service district?

You have your own private contract with a trash/recycling provider and your schedule remains as is. 

3. What are the trash/recycle rates?

Town Council approved an ordinance establishing the trash/recycling fees with the new service provider, Priority. The rates are:

• Year One (2023): $11.95 plus Boone County Solid Waste Management District Special Fee (.40 per household per month)
• Year Two (2024): $12.21 plus Boone County Solid Waste Management District Special Fee (.40 per household per month)
• Year Three (2025): $12.68 plus Boone County Solid Waste Management District Special Fee (.40 per household per month)

4. Are bags allowed outside of the trash cart?

With the implementation of automated arms, bags are NOT allowed outside of the cart. Bags outside of the cart (including yard waste bags) will not be collected. 

5. What if I have extra yard waste to dispose of?

DPW offers a bi-annual Brush and Limb Collection service for residents in the urban service district. Outside of this service, we advocate for residents to take their brush and limbs to GreenCycle. GreenCycle accepts the material for free to be composted.

Boone County Solid Waste Management District offers information about composting and yard waste. 

6. How do I order another trash cart from Priority?

Should you need another cart, one can be purchased directly from Priority at www.PriorityWaste.com or you can call 855-WASTE-65 (855-927-8365). 

7. What do I do with my current recycling cart?

You will keep your current recycling cart. Priority will provide stickers to affix to your recycling cart. 

8. What recycling materials are accepted?

This image shows the materials that are accepted at the facility Priority uses:

9. What can be done about leaking liquids from the garbage trucks?

Priority has shared with us that the best practice for residents is to NOT place anything out that has liquid remaining in the object. Dump out the liquids and rinse out the material to minimize the total liquid placed into the garbage truck. When compacted, trucks create 40,000 pounds+ of force and the squeeze that occurs will draw out all the liquid from the material which can potentially seep out. 

 

10. How do I contact Priority?

You can contact Priority directly.

Phone: 855-WASTE-65 (855-927-8365)

Website